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Refund policy

Returns & Refunds

When you buy from the Dynasty Online Shopping website, we want you to be happy with your purchase. However, we know sometimes you may need to return goods. This policy sets out when you can return goods, and how to do so.

 

If you change your mind, we offer a refund or exchange of certain goods within certain time periods (please see as below).

Product Period of Return
Perishable goods (e.g. meat, fruits ): Hand back to the driver at the time of delivery
Non-perishable goods (e.g. health & beauty products) : Hand back to the driver at the time of delivery

 

If you have received faulty or damaged goods

You may hand any faulty or damaged goods back to the driver at the time of delivery for a refund or return to the printed on the delivery documents (with proof of purchase) for a refund or exchange.

 

When you return goods

Customer shall return goods at his/her own cost. Goods returned shall be refunded at the price which the Customer had paid at the point of delivery.

For the avoidance of doubt, this provision does not affect the rights of the Customer for non-acceptance of substituted goods.

Cancellation

Customer can cancel or change any of Customer’s current orders up to 48 hours . If in an emergency, the Customer needs to cancel the order after this time, Customer may contact or whatsapp to Customer Services and we will try our best to help.

Please note that orders cannot be cancelled by email and goods has shipped .

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